FAQ
Frequently asked questions
The questions we hear most about booking, check-in and check-out, amenities and getting around.
How far are you from Acıbadem Bakırköy Hospital?
Acıbadem Bakırköy Hospital is about 1.2 km from our address in Zeytinlik, Bakırköy, and takes 15 minutes on foot. If you have luggage or the patient is tired, a short taxi ride is also a comfortable option.
Can I walk to Dr. Sadi Konuk Training and Research Hospital?
Yes. It is about 1.8 km from our address and takes 22 minutes at a normal pace. A taxi is more comfortable when you arrive with luggage, return late at night or come back after an appointment.
Does the building have a lift, and is it suitable for someone who finds walking difficult?
Yes, the building has a lift. Guests who find walking difficult, patients tired after treatment and people arriving with luggage reach the floors by lift. The building also has security cameras. If you want to ask about a detail such as the apartment floor or building entrance, we will answer on the phone straight away.
Which apartment is suitable for longer treatment?
A Studio apartment (1+0) for 1–2 guests is enough for one companion. A One-bedroom apartment (1+1) for 2–3 guests lets the companion spend time in a separate room while the patient rests, and a Two-bedroom apartment (2+1) for 4–5 guests suits families taking turns as companions. Every apartment has a kitchen.
What happens if my treatment date changes?
If your treatment date changes, call us or message us on WhatsApp straight away; we will arrange an extension or date change subject to availability. Cancellation and change conditions are given to you in writing when you book.
Can I arrive late at night?
Yes, late arrivals at night are planned when you tell us in advance. Let us know your arrival time when you book or while you are travelling, by phone or WhatsApp.
How can I find out the current rate?
Just send your dates, number of guests and preferred apartment type; we tell you the current rate on the phone or on WhatsApp straight away. Our line is open 24 hours a day, 7 days a week.
What information do you need for a reservation?
Your check-in and check-out dates, number of guests and preferred apartment type are enough. We confirm the reservation by written message; at check-in, each guest needs a passport, while Turkish citizens can also use a T.C. identity card.
Can I write to you in English?
Yes. Message us on WhatsApp in English with your dates and number of guests, and we will reply in English.
Can’t find the answer?
Ask us 24/7 by phone or WhatsApp and we’ll answer right away.